Get in Touch With Us

If you have a question about something you have read on immergruen.co.uk, spotted an error in one of our reviews, or want to suggest a topic for us to look into, this is the page to use. Below is how our editorial team can be reached and what we can help with.

How to Contact Our Editorial Team

The best way to reach us is by email. Our editorial lead, Henry Frampton, and the wider research team read every message that comes in, and we aim to respond within two working days. Please write to us at [email protected].

When you get in touch, a short note on what your message concerns helps us route it to the right person quickly — whether that is a factual query about a specific casino not on GamStop, a correction to a bonus term, or general feedback on the site.

What We Can Help With

• Questions about our reviews — If a wagering requirement, withdrawal limit, or bonus term mentioned in one of our guides is unclear, ask us and we will clarify or point you to the relevant section.
• Corrections and factual updates — Casino offers, licensing details and payment methods change regularly. If you believe something on the site is out of date, particularly around welcome offers, withdrawal processing times or currency handling, we want to know so we can check it against the operator's current terms.
• Content suggestions — If there is a topic connected to non GamStop casinos, casino ownership, payment methods, or sports betting terms that you think deserves fuller coverage, let us know.
• Partnership and editorial enquiries — Operators or affiliates wishing to discuss inclusion in our research should introduce themselves and outline their proposal clearly.
• Concerns about gambling harm — If you or someone you know is struggling with gambling, please say so in your message. We will not attempt to advise on personal circumstances, but we can point you towards our guide to non GamStop casinos, which covers self-exclusion, deposit limits and support organisations such as GamCare in more detail.

What This Site Can and Cannot Advise On

Non Gamstop Casinos publishes independent research and comparison content on casinos not on GamStop, covering areas such as bonus terms, wagering requirements, payment methods and game selection. We are not a gambling operator, we do not hold player funds, and we cannot intervene in a dispute between you and a casino directly.

If you have an unresolved issue with a specific site — a delayed withdrawal, a disputed bonus, or a verification problem — the correct first step is the casino's own complaints procedure, followed by whatever licensing body or third-party dispute service applies to that operator. We can point general enquiries in the right direction, but we cannot act on your behalf or guarantee an outcome.

How Quickly We Respond

Every message is read by a person, not answered by an automated system. Most enquiries receive a reply within two working days. During busier periods this can take slightly longer, and enquiries involving detailed fact-checking — for example, a query about a change to a specific welcome offer or withdrawal condition — may take a little more time to verify properly before we reply.

A Note on Accuracy

We check the details in our reviews against publicly available terms at the time of writing, and we date time-sensitive findings where relevant. Offers, bonus terms and licensing arrangements from operators covered on this site can change without notice, so if you spot a discrepancy between what we have published and what an operator currently states, please tell us. Reader corrections genuinely help us keep our research on non GamStop casinos as reliable as possible.

Thank you for taking the time to reach out. We read every message and look forward to hearing what you have to say.